Privacy Policy

Effective date: 20 September 2026

This Privacy Policy explains how Rich online world DOO collects, uses, stores and protects personal data when you visit this website, contact us or use our digital services.

1. Who controls your data

Rich online world DOO
PIB: 03452301
Žrtava Fašizma 56, 85310 Budva, Montenegro
Email: m.ignatev@ronlinew.com
Telephone / WhatsApp: +382 69 518 134

Rich online world DOO is the controller of personal data processed through this website.

2. Data we collect

We may collect the following categories of data:

  • Contact data: your name, email address, telephone number and the content of your message.
  • Project and business information: information you provide when requesting a quote, consultation or service.
  • Communication data: messages exchanged by email, the website form, JivoChat, Telegram or WhatsApp.
  • Technical and usage data: IP address, browser and device information, referring page, pages visited, approximate location, session data and cookie identifiers.
  • Contract and payment records: information required to prepare proposals, contracts, invoices and fulfil legal accounting obligations. Payment card details are not collected through this website.

3. How we collect data

We collect data directly from you when you complete the contact form or communicate with us. Technical data may be collected automatically by our hosting provider and, after your consent where required, by analytics and communication services, including Google Analytics and Yandex Metrica.

4. Why we use personal data

  • to answer enquiries and prepare a proposal or contract;
  • to provide and support the services you request;
  • to operate, secure and improve the website;
  • to measure website performance and understand how visitors use it, when you consent to analytics cookies;
  • to maintain business, accounting and legal records;
  • to establish, exercise or defend legal claims;
  • to comply with applicable laws and requests from competent authorities.

Depending on the situation, processing is based on your consent, steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interest in operating and protecting our business and website.

5. Cookies and similar technologies

We use necessary technologies required for the website to function. Optional analytics and live-chat technologies are activated only according to your cookie choice. You can accept, reject or change optional categories at any time. Details are available in our Cookie Policy.

6. Service providers and recipients

We share personal data only when needed with providers that support our website and communications, including:

  • website hosting and infrastructure providers;
  • WordPress and Elementor website technology;
  • email and business communication providers;
  • JivoChat, when live chat is enabled by your cookie choice;
  • Google Analytics and Yandex Metrica, when analytics is enabled by your cookie choice;
  • professional advisers, accountants and competent authorities where required by law.

These providers may process data on our behalf or as independent controllers under their own terms. We do not sell personal data.

7. International data transfers

Some providers may process data outside Montenegro or the European Economic Area. Where applicable, we use available contractual and organisational safeguards and limit transfers to the data required for the relevant service.

8. How long we keep data

  • General enquiries: for the time required to answer the enquiry and normally no longer than 24 months after the last meaningful contact.
  • Client and contract records: for the duration of the relationship and afterwards for the period required by accounting, tax and other applicable laws.
  • Analytics data: according to the retention settings of the relevant analytics service and your consent choice.
  • Security logs: for the period reasonably required to protect and troubleshoot the website.

We may retain information longer where necessary to resolve a dispute, enforce an agreement or comply with a legal obligation.

9. Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction or objection to processing, withdrawal of consent, and information about recipients. Where applicable, you may also request data portability.

To exercise a right, email m.ignatev@ronlinew.com. We may need to verify your identity before completing the request. Withdrawing consent does not affect processing already carried out lawfully.

You may also contact the Agency for Personal Data Protection and Free Access to Information of Montenegro, Bulevar Revolucije 11, 81000 Podgorica, at azlp@azlp.me or visit www.azlp.me.

10. Data security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

11. Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal data from children through the website.

12. Third-party websites

The website contains links to services such as Telegram, WhatsApp, Instagram, Facebook and Google Maps. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The effective date at the top of the page shows the latest revision.

14. Contact

Questions about this policy or personal data can be sent to m.ignatev@ronlinew.com.